Angel’s Accents Bridal Contract for Floral Design

"ANGEL’S ACCENTS" (hereafter referred to as “us” or “we”) reserves the right to cancel this contract if at any time we feel that the obligations cannot be met. In the event of fire, natural disaster, tragedy or other emergency, liability is limited to full refund of all monies paid. Bridal client hereafter referred to “you” or “your.”

Terms: Payments must be in cash, VISA/MASTERCARD, PayPal, or postal money order. A deposit of 60% of the package price is required for the material purchase & reserving your Wedding Date. Deposit is non-refundable. Balance must be paid by the date agreed to in the Quote/Estimate and on the contract. We will not be contacting you; it is your responsibility to contact us to arrange final payment.  If you have a credit card on file with us, your card will automatically be processed unless we hear differently from you before this date.  Your design work will not be completed until the balance is PAID IN FULL.  We will no longer complete the package before final payment is made due to past experience.  If your package is not paid in full by the due date on the contract, your shipping date will be moved/delayed.  This is to ensure all bridal clients are treated fairly.  We will not move another client's shipping date due to a late final payment. (Revised 6/14/07)

 
INITIAL QUOTES, CONSULTATION, BRIDE'S BOUQUET PHOTO and FIRST 15 EMAILS will be free of charge.   Additional consultations, via phone ($5 per consultation) or email ($2.50 per email) will be added to the final payment amount.  Only one photo of the BRIDE'S BOUQUET is guaranteed, IF it has not been chosen directly from the website.  If you have chosen a bouquet directly from the site, you will not be receiving a photo.  Example: You have ordered the best seller.  We will not be sending a photo- it will look similar to the bouquet pictured on the site.  Additional photos of other pieces will be offered at a $25 set up fee plus $1.50 per photo, payable immediately upon request.  If this request is made at the time the photo of the bride's bouquet is sent, this WILL DELAY YOUR SHIPPING DATE!  The bride has 24 hours to respond to the approval photo email.  If no response is received, package will be released for shipping as is, so the shipping schedule is not delayed.  (Revised 1/15/09)
 

If after receiving a photo (of the bride's bouquet), design adjustments need to be made, 1 design done with minor rearrangement is FREE. For additional designing (including the addition of more flowers), a minimum of 25% will be charged on each item being adjusted. Additional purchases will be invoiced at the time of order. If ordered after your final payment, they must be paid prior to shipping. Additions will be accepted up to thirty days prior to the month your package is scheduled to ship in. No guarantee is given that the same flowers will be available on orders made less than two weeks prior to wedding. Color and style will match as close as possible.

Cancellations: You understand this a custom order and understand if payment is not made in full by 30 days prior to the estimated ship date, this contract is canceled and all payments are forfeited. Either party must make contract cancellation in writing. Cancellations made more than 30 days prior to Wedding Date will receive a refund on monies paid, less the non-refundable 60% deposit. Cancellations made less than 30 days prior to wedding date will receive no refund. There are no refunds for cancellations of individual items after contract is signed. Flowers for those items will be utilized to upgrade the arrangements purchased. ANGEL’S ACCENTS is NOT responsible for weddings that are canceled by the bride & groom. 

Substitutions: We will do everything possible to prevent substitutions. We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your wedding. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Example: Wax flowers ordered as a filler flower for bouquets but are unavailable due to being back ordered or stock received that is poor quality. Pink heather or similar filler would be used. Red roses would not be substituted for white orchids.

Final Consultation: Will be done at our discretion, unless the bride requests one.  If you have made any additions to your order, now is the time to go over those details with us.  If you have any questions about your order, please feel free to contact us. Please note that final consultations are not meant for collecting final payments- this is your responsibility.  (Revised 10/23/08)

Rental: All rentals (meaning vases, altar stands) for local weddings require an additional refundable security deposit with a valid credit card number. This deposit is not included in your total. All rentals are to be returned within 10 business days or an additional days rental will be charged to the card on file with us. Security deposit will be refunded upon return of equipment on time and in good condition. We do not rent flower arrangements.

Shipping: Angel’s Accents IS NOT responsible for delayed, lost, damaged, or stolen packages through the delivery service- DHL, FedEx, UPS, or USPS. If needed, we will help you file a claim with the shipping company.   Due to the rising cost of shipping, your shipping and handling charges will be estimated on your quote.  Shipping fees will be recalculated within a week of your ship date, and you will be notified of any increases and will be charged accordingly prior to your package being released for shipping.  Prompt payment of the additional fees will be required, and if they are not paid on time, your shipping will be delayed. Shipping and Handling charges include not only the actual shipping charges, but also the cost to wrap, package and photograph each step in the packaging process.  (Revised 1/15/09)

Duty Fees: Duty fees are the responsibility of the bride, not of Angel’s Accents.  We take every step in order to keep these fees low, but on occasion, they have been charged to the bride receiving the package.  Due to the fact that there has been brides outside of the US (mainly Canada) that have neglected to pay the duty fees on their packages, it is now necessary for us to require that all orders outside of the US have a valid credit card number on file with us.  Prior to shipping, your card will be pre-authorized for a duty fee amount.  THIS TRANSACTION WILL NOT BE COMPLETED UNLESS WE GET A NOTICE FROM THE SHIPPING COMPANY THAT YOU HAVE NOT PAID YOUR DUTY FEES!  If your fees are paid promptly, this hold on your account will be lifted.  If not, we will process the transaction and pay the fees due. (Revised 1/15/09)

Stem Orders: These must be paid in full, including shipping and handling charges, at the time of order.  Payment terms are postal money order, Visa/MasterCard, or PayPal.  Stem orders, depending on availability, will be shipped within 2-4 weeks of receiving order and payment.  Some orders may take as long as 30 days to process.  In the event of a backordered item, you will be notified.

Package Update Page: It is the bride’s responsibility to check this page often on the website (www.ANGELSACCENTS.com).  ANGEL’S ACCENTS will make every effort to have this page updated daily.  Shipping information, tracking numbers, delays, etc., will be posted there so to limit the amount of emails we receive. 

 
ALL SALES ARE FINAL WITH CUSTOM PACKAGES. 

WE REQUIRE CONTACT BE MADE TO US WITHIN 72 HOURS OF DELIVERY OF YOUR PACKAGE IF ANYTHING IS MISSING (this happens very rarely).  Our staff takes photos of the packaging of EVERY flower package that is shipped out. You will also receive copies for your records.  (Revised 6/14/07)

 
If ANYONE else besides the bride & groom is paying for the flower package, their signature(s) are required on the contract as well. (Ex. Mother, Father, To-Be-In Laws).  (Revised 6/14/07)
If paying with another person's credit card, we will need to speak to that person before continuing, to verify consent.  Security questions will be asked. NO EXCEPTIONS! (Revised 6/14/07)

PLEASE PRINT LEGIBLY AND IN BLACK INK.

Amount: $_____________ w/tax (if in IL)_____________ 
Wedding Date___________
Deposit $_____________ w/tax (if in IL)____________
Date Paid: ___________
Balance $_____________ w/tax (if in IL)____________ 
Balance Due Date_______ 

Card #__________________________________

Expiration Date _ _ / _ _
Name on Card ______________________

The card on file will be charged on your due date agreed to in your Quote/Estimate and on the contract  .  PLEASE contact us if another form of payment will be used for FINAL payment prior to the due date.