These policies were put into effect due to 10 years of situations and experiences that occured with online clients. The process runs much smoother with policies and guidelines. Unlike other designers, we have streamlined our procedures. We will not take 3 days - 2 weeks to get back with our clients. We get back to all of our clients within 24-48 hours.
ALLwedding packages will require this contract to be signed by the client ordering flowers before design work begins.
By submitting your completed quote form and placing your deposit for our products and services, you are confirming that you have read and agreed to our company policies and the Flower Contract as stated on the Angel's Accents website.
The email, phone, & picture policy will only be enforced if abused.(Ex. more than 20 emails). Every bride should be treated equally and get ample time devoted to their wedding flower package.
We only guarantee photos of the bride's bouquet (free of charge)before shipping. Requesting more photos can result in additional charges and shipping delays. (see contract below)
ANGEL'S ACCENTS WILL NOT SEND OUT ARRANGEMENTS THAT WOULD NOT BE ACCEPTABLE FOR OUR OWN WEDDINGS.
We pride ourselves on the BEST QUALITY flowers available as well as ONE OF A KIND designs.
This contract has been updated and revised as of 01/15/2009 and now on 03/03/11. If you have signed a contract with us prior to thess dates, the terms and conditions of your contract remain in effect.
Angel’s Accents Bridal Contract for Floral Design
"ANGEL’S ACCENTS" (hereafter referred to as “us” or “we”) reserves the right to cancel this contract if at any time we feel that the obligations cannot be met. In the event of fire, natural disaster, tragedy or other emergency, liability is limited to full refund of all monies paid. Bridal client hereafter referred to “you” or “your.”
Terms: Payments must be in cash, VISA/MASTERCARD/AMEX/DISCOVER through PayPal, PayPal, or postal money order. A deposit of 60% of the package price is required for the material purchase & reserving your Wedding Date. Deposit is non-refundable. Balance must be paid by the date agreed to in the Quote/Estimate and on the contract. We will not be contacting you; it is your responsibility to contact us to arrange final payment. If you have a credit card on file with us, your card will automatically be processed unless we hear differently from you before this date.Your design work will not be completed until the balance is PAID IN FULL. We will no longer complete the package before final payment is made due to past experience. If your package is not paid in full by the due date on the contract, your shipping date will be moved/delayed. This is to ensure all bridal clients are treated fairly. We will not move another client's shipping date due to a late final payment. (Revised 6/14/07)
INITIAL QUOTES, CONSULTATION, BRIDE'S BOUQUET PHOTO and FIRST 15 EMAILS will be free of charge. Additional consultations, via phone ($5 per consultation) or email ($2.50 per email) will be added to the final payment amount. Only one photo of the BRIDE'S BOUQUET is guaranteed, IF it has not been chosen directly from the website. If you have chosen a bouquet directly from the site, you will not be receiving a photo. Example: You have ordered the best seller. We will not be sending a photo- it will look similar to the bouquet pictured on the site. Additional photos of other pieces will be offered at a $25 set up fee plus $1.50 per photo, payable immediately upon request. If this request is made at the time the photo of the bride's bouquet is sent, this WILL DELAY YOUR SHIPPING DATE!The bride has 48 hours to respond (2 business days)to the approval photo email.If no response is received, package will be released for shipping as is, so the shipping schedule is not delayed.(Revised 1/15/09)
If after receiving a photo (of the bride's bouquet), design adjustments need to be made, 1 design done with minor rearrangement, such as change in ribbon color, without having to take apart the bouquet/arrangement is FREE. For additional designing (including the addition of more flowers), a minimum of 25% will be charged on each item being adjusted. Additional purchases will be invoiced at the time of order. If ordered after your final payment, they must be paid prior to shipping. Additions will be accepted up to thirty days prior to the month your package is scheduled to ship in. No guarantee is given that the same flowers will be available on orders made less than 30 days prior to the month your flowers will be shipping. Color and style will match as close as possible.
Cancellations: You understand this a custom order and understand if payment is not made in full by the date on the contract/estimate, this contract is canceled and all payments are forfeited. Either party must make contract cancellation in writing. Cancellations made more than 30 days prior to the month in which your flowers are scheduled to ship, will receive a refund on monies paid, less the non-refundable 60% deposit. Cancellations made less than 30 days prior to the month your flowers are scheduled to ship will receive no refund. There are no refunds for cancellations of individual items after contract is signed. Flowers for those items will be utilized to upgrade the arrangements purchased. ANGEL’S ACCENTS is NOT responsible for weddings that are canceled by the bride & groom.
Substitutions: We will do everything possible to prevent substitutions. We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your wedding. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Example: Wax flowers ordered as a filler flower for bouquets but are unavailable due to being back ordered or stock received that is poor quality. Pink heather or similar filler would be used. Red roses would not be substituted for white orchids.
Final Consultation:Will be done at our discretion, if there are questions on the company's end, or if the bride requests one PRIOR to the final payment due date.. If you have made any additions to your order, now is the time to go over those details with us. If you have any questions about your order, please feel free to contact us. Please note that final consultations are not meant for collecting final payments- this is your responsibility- and are not guaranteed with every booking.(Revised 10/23/08)
Rental: All rentals (meaning vases, altar stands) for local weddings require an additional refundable security deposit with a valid credit card number. This deposit is not included in your total. All rentals are to be returned within 10 business days or an additional days rental will be charged to the card on file with us. Security deposit will be refunded upon return of equipment on time and in good condition. We do not rent flower arrangements.
Shipping:Angel’s Accents IS NOT responsible for delayed, lost, damaged, or stolen packages through the delivery service- DHL, FedEx, UPS, or USPS. If needed, we will help you file a claim with the shipping company. Due to the rising cost of shipping, your shipping and handling charges will be estimated on your quote. Shipping fees will be recalculated within a week of your ship date, and you will be notified of any increases and will be charged accordingly prior to your package being released for shipping. Prompt payment of the additional fees will be required, and if they are not paid on time, your shipping will be delayed. Shipping and Handling charges include not only the actual shipping charges, but also the cost to wrap, package and photograph each step in the packaging process. (Revised 1/15/09)
Duty Fees:Duty fees are the responsibility of the bride, not of Angel’s Accents. We take every step in order to keep these fees low, but on occasion, they have been charged to the bride receiving the package. Due to the fact that there has been brides outside of the US (mainly Canada) that have neglected to pay the duty fees on their packages, it is now necessary for us to require that all orders outside of the US have a valid credit card number on file with us. Prior to shipping, your card will be pre-authorized for a duty fee amount. THIS TRANSACTION WILL NOT BE COMPLETED UNLESS WE GET A NOTICE FROM THE SHIPPING COMPANY THAT YOU HAVE NOT PAID YOUR DUTY FEES! If your fees are paid promptly, this hold on your account will be lifted. If not, we will process the transaction and pay the fees due. (Revised 1/15/09)
Stem Orders: These must be paid in full, including shipping and handling charges, at the time of order. Payment terms are postal money order, Visa/MasterCard, or PayPal. Stem orders, depending on availability, will be shipped within 2-4 weeks of receiving order and payment. Some orders may take as long as 30 days to process. In the event of a backordered item, you will be notified.
Package Update Page: It is the bride’s responsibility to check this page often on the website (www.ANGELSACCENTS.com). ANGEL’S ACCENTS will make every effort to have this page updated daily. Shipping information, tracking numbers, delays, etc., will be posted there so to limit the amount of emails we receive.
ALL SALES ARE FINAL WITH CUSTOM PACKAGES.
WE REQUIRE CONTACT BE MADE TO US WITHIN 72 HOURS OF DELIVERY OF YOUR PACKAGE IF ANYTHING IS MISSING (this happens very rarely). Our staff takes photos of the packaging of EVERY flower package that is shipped out. You will also receive copies for your records.(Revised 6/14/07)
If ANYONE else besides the bride & groom is paying for the flower package, their signature(s) are required on the contract as well. (Ex. Mother, Father, To-Be-In Laws). (Revised 6/14/07)
If paying with another person's credit card, we will need to speak to that person before continuing, to verify consent. Security questions will be asked. NO EXCEPTIONS! (Revised 6/14/07)
PLEASE PRINT LEGIBLY AND IN BLACK INK.
Amount: $_____________ w/tax (if in IL)_____________
Deposit $_____________ w/tax (if in IL)____________
Date Paid: ___________
Balance $_____________ w/tax (if in IL)____________
Balance Due Date_______
We understand and agree to the terms of this contract:
Signed________________________________ Date _____________
Highlighted points that are given in the original estimate and apply to the contract as well.(added to contract 03/03/11)
1. Design work does not begin until the balance is paid in full.
*2.Packages less than $750 must be paid in full in order to book date.
3. All loose stem orders must be paid for in full.
4.Final payment is due 60 days before your requested by date (from your ORIGINAL QUOTE form), or the first of the month, the month before your package is scheduled to ship, which ever is sooner. This date is stated on your estimate and contract.
5. We will not be contacting you to arrange final payment- that is your responsibility.... If payment is not received 60 days prior to your requested by date, your shipment WILL BE DELAYED. There will be a $25 late fee added to payments received after the final payment date.
*6.We are now posting all approval photos on the website on the package update page. You will receive an email notifying you that they are up. If any rearranging is requested besides ribbon color in which the arrangement has to be taken apart, there will be an additional fee (at least 25%). We have to take the entire arrangement apart. We do not use bouquet holders with our hand tied bouquets. Please be prepared to pay fees upon request. If you choose to have things rearranged, there will be at least a 5-7 day delay in shipping.
You will have 2 business days to respond to the approval photo email, if we do not hear back from you in that time frame, your package will be shipped out as is. If you have chosen a bouquet off of the website, there will not be a photo posted for you. Please do not email asking when you will be getting a photo. Most of the time, all information needed is located on the PACKAGE UPDATE 2 PAGE on the website, including when you can anticipate your photo being posted.
*7. If you request any photos other than the one of your bouquet-that is guaranteed, there will be a $25 fee, plus $1.50 per photo. You will be made aware if it is a busy time and if additional fees will apply. Please be prepared to pay fees at the time of request. Requesting additional photos may also cause delays in packages shipping.
*8.Once you place your deposit (or pay in full for orders under $600)- it locks in your order. Angel orders materials within a week for your package so she can guarantee their availability, inventory changes frequently. If you want to add something to your order, i.e. boutonnières, an extra corsage, etc, you must do so AT LEAST 30 days before your package ships. Also, once your deposit is paid, you cannot subtract from your order. If for some reason you have someone back out of your wedding or that you no longer need an arrangement, the flowers ordered for that arrangement will be used to upgrade the rest of your order. We order flowers based on your custom & personalized package. No two packages are the same. It is always best to just go with the arrangements you know for sure. You can add on to your package later, up to 30 days before the package ships.
We kindly ask that you do not call or email to change your flower types or colors after 30 days of placing your order. Once Angel orders your materials, it is final.
If for some reason you absolutely find it necessary to change your flower types/colors from the original order(prior to designing) due change of plans, a 25% fee of the package total before shipping, will be added. Please be prepared to pay additional fees at the time of your request. No Exceptions!
IF YOU ARE UNSURE OF YOUR FLOWERS, BUT WANT TO BOOK YOUR DATE WITH US, please let us know. We can accept your deposit and hold off ordering specific flowers until you make a final decision. However, this decision must be made within 30 days of your deposit, depending on how close your wedding date is.
9. Due to the rising costs of shipping, and our brides booking so far in advance, we will estimate your shipping and handling costs- we will recalculate shipping costs within a week of your estimated ship date. If at that time additional funds are needed, they will need to be paid immediately so your shipment is not delayed. We ship FedEx for almost ALL packages, as this is the most reliable shipping for the price.
10.Shipping and Handling costs includes charges for packaging your arrangements, including boxes, tissue paper, and time for wrapping each arrangement to assure it will get to you safely. We also take photos of everything while we are packing the boxes. While great care is taken packaging your arrangements, sometimes accidents do happen during shipping. We will be happy to help you fill out claim forms with the shipping company if needed, please contact us within 72 hours of receipt if there is a problem.
11. All orders shipping outside the US will be responsible for all duty fees. We take great care in trying to make sure duty fees are low, but they are the bride's responsibility. You will need to have a valid credit card on file with us to place your order (if outside the US), in case duty fees are not paid.
*12. Once you place a deposit with us to book your date, ALL SALES ARE FINAL. These are custom orders created to your specifications, and are NON-RETURNABLE and NON-REFUNDABLE. If you have any questions about this, please ask!
13. As of March 1, 2009, we will no longer be listing estimated ship dates. Your package will be listed by the month it will be shipping. IT IS GUARANTEED TO BE IN YOUR HANDS BY YOUR NEED BY DATE, unless changes/revisions have been made by the client & delay shipping.
*14. Cancellations.You understand this a custom order and understand if payment is not made in full by 60 days prior to the month in which your package is scheduled to ship, this contract is canceled and all payments are forfeited. Either party must make contract cancellation in writing. Cancellations made more than 60 days prior to month in which your package is shipping, will receive a refund on monies paid, less the non-refundable 60% deposit. ANGEL’S ACCENTS is NOT responsible for weddings that are canceled by the bride & groom. Please do not call/email requesting your 60% deposit back. This is a company policy to which all clients must adhere. This is also standard policy by many other professional wedding vendors.
This Contract will be kept on file with ANGEL'S ACCENTS & the company's legal advisors.
Please mail a printed copy that is signed to the address above- Attention Angel.